Customer policies

Returns, refunds & cancellations

Effective: October 26, 2026

We want customers to understand the terms of each order before purchasing. As products are individually sourced, any item-specific return restrictions will be disclosed before payment and reflected in the quotation or order confirmation.

Returns of standard eligible merchandise

Unless different terms were clearly disclosed and agreed before purchase, customers may request a return within 30 calendar days of delivery for unused merchandise in its original condition and packaging. Contact us for return authorization and instructions before sending any item. We will review the request and confirm the return destination.

Special-order merchandise

Items specially ordered or sourced to unique customer specifications may have different cancellation and change-of-mind return terms, but only where those terms are clearly disclosed before the order is placed and allowed by applicable law. Defective, incorrect or misrepresented items remain subject to applicable consumer protections.

Damaged, defective or incorrect items

If an item arrives damaged, defective, or not as described, contact us promptly with the order details and supporting information. We will evaluate appropriate remedies, such as replacement, return or refund, consistent with applicable law.

Refund process

Once an eligible return is received and inspected, or another refund is approved, we will initiate the refund to the original payment method when available. Payment-provider processing times can vary. Any applicable return shipping cost and original shipping charge treatment will be communicated according to the agreed order terms and legal requirements.

Order cancellations

To request cancellation, contact us as soon as possible. Orders that have not yet been committed to a supplier or fulfilled can generally be canceled; any disclosed, lawful nonrecoverable special-order charges will be evaluated based on the agreed terms. Cancellations after shipment may be handled as returns.

Disputes and assistance

For any billing or order concern, contact admin@praxivonglobal.com with the order number and a description of the issue. Nothing in this policy limits rights or remedies required by law.